Terms and Conditions for Self Storage Tooting

These Terms and Conditions set out the basis on which self storage services are provided by Selfstorage Tooting. They apply to all storage bookings, unit hires, and related services supplied to customers in the UK, whether arranged online, by phone, or in person. By making a booking, signing a hire agreement, or taking possession of a storage unit, the customer agrees to be bound by these terms. For clarity, references to “we”, “us” and “our” mean the storage provider, and references to “you” and “your” mean the person or business hiring the unit.

The purpose of these terms is to explain how the self storage service operates, what your responsibilities are, and what you may expect from us in return. They are intended to be read carefully before booking. If you are arranging storage for a company, partnership, or another person, you confirm that you have authority to accept these terms on their behalf. Using the storage facility, placing goods into a unit, or continuing to store items after the start date will be treated as acceptance of the agreement.

These terms should be read alongside any specific booking confirmation, unit details, access instructions, or pricing information provided at the time of hire. If there is any inconsistency between these terms and a written order confirmation, the written confirmation will normally prevail, except where mandatory UK law requires otherwise.

1. Booking Process

To begin a booking with Selfstorage Tooting, you will usually need to provide your name, contact details, preferred storage size, and the date from which you wish to start storage. We may also request proof of identity, proof of address, and other information needed to comply with security, fraud prevention, or legal obligations. We reserve the right to refuse a booking where the information provided is incomplete, inaccurate, or appears to be false.

All bookings are subject to unit availability. Any price quoted is generally based on the unit size, length of hire, and any services included. A booking is not confirmed until you receive our acceptance and, where applicable, the required payment has been made. We may, at our discretion, place a reservation on a unit for a limited period, but a reservation does not guarantee availability unless expressly stated in writing.

When the booking is accepted, you will receive confirmation of the storage unit, start date, access arrangements, and the charges payable. It is your responsibility to check all details carefully. If there is an error in the booking information, you should notify us promptly so that we can review it. Any changes requested after confirmation may be subject to revised pricing or administrative charges.

You must ensure that the items stored are suitable for self storage and comply with these terms. We may ask for an inventory, a description of the goods, or additional information about any items that could present risk, including fragile, high-value, hazardous, or unusual goods. Where we consider goods unsuitable, we may decline the booking or require them to be removed.

2. Payments, Charges and Late Payment

Charges for the self storage service in Tooting will be set out in the pricing information or booking confirmation. Fees may include rent for the storage unit, administration charges, lock replacement fees, insurance contributions where applicable, cleaning charges, disposal charges, and any other agreed service fees. Unless otherwise stated, charges are due in advance and must be paid by the dates specified on the invoice or payment schedule.

We may review our prices from time to time. If there is any change to your charges during an ongoing hire period, we will give reasonable notice where required by law or by the booking terms. Payment methods accepted may vary and can include card payments, bank transfer, or direct debit. We are not obliged to provide continued access to the unit if payment has not been received in full and cleared.

If you fail to make a payment when due, we may charge interest and reasonable recovery costs in accordance with the law. We may also suspend your access to the unit, restrict entry to the facility, and take steps permitted under the agreement for unpaid charges. Any discount, promotion, or introductory offer is subject to the specific conditions attached to that offer and may be withdrawn where those conditions are not met.

All sums stated are normally inclusive or exclusive of VAT depending on the way they are presented at the time of booking. If VAT applies, it will be charged at the rate in force at the relevant tax point. You remain responsible for all charges arising during the hire period until the unit is formally terminated in accordance with these terms, including any period when access is restricted due to non-payment.

3. Cancellations, Early Termination and Refunds

You may cancel a booking before the storage start date, subject to the cancellation rules stated in your confirmation. If you cancel before the agreement begins, any refund will depend on whether a non-refundable deposit, administration fee, or advance payment has been taken. Where a cooling-off right applies under consumer law and the conditions for that right are met, it will operate in addition to these terms and not be limited by them.

If you wish to end the storage agreement after the start date, you must give the notice period stated in your booking documents or required by law. Accessing the unit less frequently, removing some items, or leaving the unit empty does not automatically end the agreement. The agreement only ends when the required notice has expired, all keys or access devices are returned if applicable, and all outstanding sums have been paid.

We may cancel or suspend the agreement immediately in certain circumstances, including where you breach these terms, store prohibited goods, fail to pay charges, or present a safety, security, or legal risk. In such cases, we may require the removal of goods, deny access, or take other lawful steps. Any refund after termination will be calculated in accordance with the agreement and may be reduced by amounts properly due to us.

4. Customer Responsibilities and Unit Use

As the customer, you are responsible for ensuring that your goods are properly packed, labelled, and secured for storage. We do not provide general packing advice as a service guarantee, and we do not inspect the contents of sealed boxes or containers unless necessary for safety, legal compliance, or dispute resolution. You should not store any item that requires controlled environmental conditions unless such conditions are expressly provided for in the contract.

You must not use the storage unit for living, sleeping, business trading from the premises, or any other unlawful purpose. The unit must not be altered, painted, drilled into, or fitted out without our written permission. You are responsible for keeping the unit locked, maintaining any supplied or approved access devices, and ensuring that only authorised persons can enter your unit or access the facility in your name.

You must inspect the unit and report any issues as soon as reasonably possible. If you discover damage, loss, infestation, moisture, or any concern affecting your items, you should notify us promptly. Failure to report issues in a timely manner may affect any claim you later make. You remain responsible for the condition of your stored goods throughout the hire period.

We may require you to remove goods immediately if we believe they are unsafe, prohibited, or likely to damage the premises or other customers’ property. If you do not comply, we may take any action available to us under the agreement and the law. We also reserve the right to carry out maintenance, inspections, or emergency access where reasonably necessary to protect people or property.

5. Liability and Insurance

We will take reasonable care to operate the storage facility in a safe and professional manner. However, self storage is used at your own risk, and you remain responsible for the contents of your unit. To the fullest extent permitted by law, we are not liable for loss or damage to goods caused by events outside our reasonable control, including but not limited to fire, flood, theft, vandalism, accidental damage, pests, power failure, or weather-related incidents.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are legally responsible for direct loss or damage, our liability may be limited to the amount set out in the booking terms or to a reasonable amount, depending on the circumstances and the applicable law.

You are strongly advised to arrange adequate insurance for the full replacement value of all goods stored. Any insurance we may offer, facilitate, or mention is subject to separate policy terms and does not remove your responsibility to check that your cover is appropriate. We do not accept responsibility for uninsured losses, loss of profit, indirect loss, business interruption, or consequential damage unless required by law.

We are not responsible for deterioration due to the inherent nature of the goods, including mould, rust, corrosion, evaporation, shrinkage, or natural spoilage, unless caused by our breach of duty. Valuable items, antiques, cash, documents, jewellery, and irreplaceable materials should only be stored if they are properly protected and suitably insured. If you store items of exceptional value, you do so entirely at your own risk unless we have expressly agreed otherwise in writing.

6. Waste Regulations and Prohibited Items

Customers must comply with all applicable UK waste and environmental regulations when using the self storage service. You must not leave waste, rubbish, abandoned packaging, hazardous residue, or unwanted items in a unit, corridor, loading area, or any part of the facility. Any waste created by your use of the unit must be removed and disposed of lawfully by you unless we have agreed in advance to provide a disposal service.

Illegal dumping, fly-tipping, or misuse of the facility for disposal purposes is strictly prohibited. If you abandon goods or leave waste behind at the end of the hire period, we may remove, store, recycle, or dispose of the items and charge you all reasonable costs incurred. Where required, we may report unlawful disposal or environmental breaches to the relevant authorities.

Prohibited goods generally include hazardous, flammable, explosive, toxic, corrosive, biohazardous, or illegal items, as well as stolen goods, weapons, perishable food, live animals, and anything that may cause nuisance, contamination, or danger. We may update the list of prohibited items at any time to reflect legal requirements, safety concerns, or operational needs. If prohibited goods are found, we may take immediate action, including removal or disposal in accordance with law.

7. Access, Security and Facility Rules

Access to the storage facility is subject to our security procedures and operating hours. You may be required to use a code, key, card, or other access method. These are personal to you and must not be shared without our permission. We may deactivate access where we reasonably believe there is a security risk, suspected fraud, unpaid charges, or a breach of these terms.

You must not obstruct entrances, exits, aisles, or shared areas. Smoking, open flames, unauthorised repairs, and unsafe electrical use are not permitted. Children and animals may be restricted from the premises for safety reasons. We may impose additional rules from time to time where reasonably necessary for security, health and safety, or compliance with law.

We are entitled to refuse entry to any person who does not comply with the facility rules or who may pose a risk to safety, security, or lawful operation. If emergency access is required, we may enter your unit without prior notice where reasonably necessary to protect life, prevent damage, respond to an emergency, or comply with a legal obligation.

8. Ending the Agreement, Removal of Goods and Abandonment

At the end of the hire period, you must remove all goods, return any access devices, and leave the unit clean and empty. If you fail to do so, we may continue to charge storage fees and any associated costs until the unit is vacated and formally returned. Any goods left behind after termination may be treated as abandoned if permitted by the contract and applicable law.

If goods are considered abandoned, we may sell, dispose of, or otherwise deal with them in accordance with the law and after giving any notice required. Proceeds from any lawful sale may be applied to outstanding sums, removal costs, storage charges, and related expenses, with any balance handled as required by law. You remain responsible for all sums owed up to the point the agreement is lawfully ended.

Termination of the agreement does not affect rights or obligations that have already accrued. This includes unpaid charges, damage claims, indemnities, and any obligations intended to continue after the agreement ends. Clauses concerning liability, payment, waste disposal, and governing law will survive termination where necessary to give them effect.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim or dispute, unless mandatory consumer law provides otherwise. If you are a consumer, your statutory rights are not affected by this clause.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in force. Any failure by us to enforce a right or provision immediately does not waive that right or provision. We may update these terms from time to time, and the version applicable to your booking will be the one in force at the time your agreement starts, unless a later change is required by law.

These terms represent the main legal framework for the self storage service. They are intended to be fair, clear, and consistent with UK contract principles. By using the service, you confirm that you have read, understood, and agreed to comply with them in full.