Self Storage Tooting Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Tooting provides storage and related services, including handling and facilitating access for customers and their appointed removal companies. By placing a booking, signing an agreement, paying any amount to us or bringing goods onto our site, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who enters into an agreement with Self Storage Tooting for storage and any related services.
We, us, our means Self Storage Tooting, the storage service provider.
Unit means any storage room, container or space allocated to you for your use.
Goods means any items stored or intended to be stored in a Unit or otherwise brought onto our site.
Site means the premises where the Unit and associated facilities are located.
Removal company means any third party engaged by you to collect, transport, deliver or remove your Goods to or from our Site.
2. Scope of Services
We provide storage Units and associated services, which may include customer access, coordination with your removal company, handling assistance within the Site and supply of packing materials where available. We do not offer long-distance transport; any removal, packing or delivery services are provided either by you or by a separate removal company engaged by you under a separate contract.
We are not responsible for the performance, conduct or charges of any removal company. Any arrangements you make with a removal company are strictly between you and that company, even where the company regularly operates to or from our Site or is familiar with our service area.
3. Booking Process
You may request a Unit and service start date through our online form, in person or by any other method we make available. A booking is not confirmed until we have:
1. Offered you a Unit and applicable charges.
2. Received any required deposit or advance payment.
3. Issued a written or electronic confirmation or granted access to the Unit.
We reserve the right to refuse any booking at our discretion, including where we reasonably believe that your use of the Unit may be unlawful, unsafe or in breach of these Terms and Conditions.
You are responsible for ensuring that the Unit size and access arrangements are appropriate for your needs and those of any removal company you engage. We may provide general guidance, but we do not guarantee that a Unit will be sufficient for your specific Goods or removal arrangements.
4. Term and Access
Your storage agreement starts on the date specified in your confirmation or, if earlier, when you first bring Goods onto the Site. The agreement continues on a rolling basis (for example, weekly or monthly) as specified in your confirmation, until terminated in accordance with these Terms and Conditions.
Access to the Site and Units is subject to our normal operating hours and any security procedures we implement. We may amend access hours or temporarily suspend access where necessary for safety, maintenance, legal compliance or other reasonable operational reasons. Where practicable, we will give advance notice of any significant change.
You, and any removal company or person acting on your behalf, must comply with all Site rules notified to you, including rules relating to parking, loading, noise, conduct and health and safety.
5. Payments and Charges
Storage charges and any additional service fees are payable in advance at the intervals set out in your booking confirmation or invoice. We may require a refundable security deposit as a condition of providing access to a Unit.
We may review and vary our charges from time to time. Any increase in periodic storage charges will take effect from the start of your next billing period. We will give you reasonable notice of any change in charges.
Payment must be made using the methods we accept from time to time. You are responsible for ensuring that any card or payment details you provide are current and valid. If a payment is declined or reversed, you must promptly provide an alternative payment method.
Where payments are overdue, we reserve the right to:
1. Charge interest and/or late payment fees at a reasonable rate.
2. Deny access to the Site or Unit to you and any removal company acting for you.
3. Exercise a lien over your Goods and, subject to legal requirements, dispose of or sell Goods to recover sums owed, including reasonable costs associated with enforcement, sale or disposal.
6. Cancellations and Changes
You may cancel a booking before the agreed start date by notifying us. Where you cancel within a reasonable period before the start date, we may at our discretion refund any deposit or advance payment, less any reasonable administrative or preparatory costs we have incurred.
Cancellations made on or after the start date may be treated as a termination of the agreement, and you will remain liable for charges up to the end of the applicable notice period as set out below.
If you wish to change the Unit size, start date, end date, or access arrangements, you should contact us as soon as possible. We will try to accommodate changes but cannot guarantee availability or that charges will remain the same.
We may cancel your booking or terminate your agreement before or after the start date by giving notice where:
1. You fail to make payments when due.
2. You breach these Terms and Conditions and do not remedy the breach when requested.
3. We reasonably consider that continued storage of your Goods is unsafe, unlawful, or exposes us, our staff, other customers or any removal company to unacceptable risk.
7. Termination and Vacating the Unit
You may terminate your storage agreement by providing written or electronic notice, subject to the minimum notice period specified in your confirmation or our standard terms in force at the time. The notice period will usually align with your billing cycle.
On or before the last day of your agreement, you must:
1. Remove all Goods from the Unit and Site.
2. Leave the Unit in a clean, tidy and empty condition.
3. Remove all waste in accordance with our waste regulations and any directions given by our staff.
4. Return any keys, access cards or other security devices provided to you.
If you leave Goods in the Unit or on the Site after the end of your agreement, we may treat the Goods as abandoned and, subject to legal requirements, dispose of or sell them. You will be responsible for all storage charges up to the date of removal, and for any reasonable costs we incur in handling, removal, disposal or sale of such Goods.
8. Customer Obligations
You agree to:
1. Ensure that all information you provide to us is accurate and kept up to date, including your name, address and contact details.
2. Ensure that any removal company or other person you instruct to act on your behalf is made aware of these Terms and Conditions and complies with them when on our Site.
3. Pack and secure your Goods properly so that they are safe to handle, store and move and do not cause injury, damage or deterioration to the Unit, Site or other customers goods.
4. Ensure that any Goods brought onto the Site are suitable for storage and not prohibited under these Terms and Conditions or applicable law.
5. Use the Unit and Site only for lawful purposes and not as a place of business, residence or for any activity other than storage.
9. Prohibited and Restricted Goods
You must not store or bring onto the Site any of the following:
1. Illegal goods, stolen property or items obtained unlawfully.
2. Firearms, weapons, explosives, ammunition or similar items.
3. Flammable, combustible or hazardous substances including fuel, gas cylinders, chemicals or solvents except as expressly agreed in writing.
4. Perishable goods or items likely to attract pests or vermin including food not securely sealed and intended for long-term storage.
5. Living animals, plants or any other living organisms.
6. Waste, including household rubbish, construction debris or any items intended solely for disposal.
7. Cash, high-value jewellery, documents or items where the primary value is irreplaceable or sentimental, unless you accept full responsibility for such storage and arrange appropriate insurance.
We may inspect Goods or open a Unit if we reasonably believe that prohibited items are present, that there is an immediate risk to safety, security or property, or where required by law or regulation.
10. Waste Regulations and Environmental Responsibilities
You must comply with all waste and environmental regulations when using the Site. In particular, you must:
1. Avoid leaving any waste, packaging or unwanted items in common areas, car parks or loading bays.
2. Use any designated waste or recycling facilities only for permitted items and in accordance with our instructions.
3. Arrange for the lawful disposal of any hazardous or special waste; we do not accept such materials in our standard waste facilities.
4. Ensure that any removal company acting for you is instructed to remove and dispose of waste properly, and not to leave waste on or around the Site.
If you or any removal company acting for you leaves waste or causes contamination or environmental damage, you will be responsible for all reasonable cleaning, removal, disposal and remediation costs incurred by us, as well as any associated regulatory costs, fines or penalties attributable to your actions.
11. Liability and Risk
Storage is provided on the basis that you retain responsibility for your Goods at all times. You should take out suitable insurance to cover loss or damage to your Goods while they are in our custody or on our Site, including during loading or unloading by you or any removal company.
We do not insure your Goods and have no obligation to do so. Our liability for loss of or damage to your Goods, whether caused by negligence, breach of contract or otherwise, is limited to the lower of the actual value of the Goods lost or damaged and any liability cap stated in your agreement or as otherwise notified to you. We will not be liable for any indirect, consequential or economic loss, including loss of profit, business interruption, or loss of opportunity arising from or in connection with your use of our services.
We will not be liable for any loss or damage that arises from:
1. Your failure to properly pack, secure or label Goods.
2. The actions or omissions of any removal company or third party engaged by you.
3. Normal wear and tear, gradual deterioration, or inherent defects or fragility in the Goods.
4. Events outside our reasonable control, including but not limited to fire, flood, extreme weather, power failures, industrial disputes, civil unrest or acts of authorities.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or any other liability that cannot lawfully be excluded or limited.
12. Indemnity
You agree to indemnify us against all claims, demands, losses, damages, costs and expenses arising out of or in connection with:
1. Your breach of these Terms and Conditions or any Site rules.
2. The actions or omissions of any removal company, contractor or person you allow onto the Site.
3. Any damage to the Unit, Site or other customers goods caused by you or those acting on your behalf.
This indemnity applies except to the extent that a claim arises directly from our own negligence or breach of statutory duty.
13. Security
We implement reasonable security measures at the Site, which may include controlled access, CCTV and staff presence, but we do not guarantee that the Site is completely secure. You are responsible for:
1. Keeping your Unit locked and secure at all times when not in use.
2. Safeguarding any keys, codes or access devices issued to you and ensuring that they are not misused.
3. Informing us promptly if you suspect any unauthorised access to your Unit or compromise of your access details.
We may change access codes or systems at any time for security reasons and may require proof of identity before permitting access to the Site or Unit.
14. Personal Data
We collect and process personal data as necessary to provide storage and related services, manage accounts, protect our rights and comply with legal obligations. This may include sharing limited information with third parties such as payment processors, insurers or authorities where required.
We store personal data securely and only for as long as reasonably required for the purposes for which it was collected or as required by law. You have certain rights in relation to your personal data, which you may exercise subject to applicable data protection law.
15. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, you should raise the matter with us as soon as possible, giving full details of your concerns and any relevant supporting information. We will investigate and respond within a reasonable timeframe.
We aim to resolve complaints amicably. If a dispute remains unresolved, both parties agree to consider negotiation or mediation in good faith before commencing legal proceedings, where this is practical and appropriate.
16. Variations to Terms
We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, our services or Site operations. Any updated Terms and Conditions will be made available and, where changes are material, we will provide you with reasonable notice.
Continued use of the Unit or Site after such notice will constitute your acceptance of the updated Terms and Conditions. If you do not agree with any change, you may terminate your agreement by giving notice in accordance with the termination provisions.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions, your storage agreement or your use of our Site and services.
18. General Provisions
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that part will be treated as modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
You may not assign or transfer your rights or obligations under your agreement with us without our prior written consent. We may assign or transfer our rights and obligations to another provider as part of a business transfer or restructuring, provided that this does not materially reduce your rights under these Terms and Conditions.
These Terms and Conditions, together with any specific terms set out in your booking confirmation or storage agreement, constitute the entire agreement between you and us in relation to the provision of storage and related services.
